Week 5: Designing programs, products and services

What’s on in Week 5


When Monday 22 August, 5.30pm til 7.30pm
Where On campus: S408 Gardens Point

There is no online class this week, as this is an interactive workshop. Instead, I’ll be providing a video overview of the activity that you can pause as you complete the activity at home.

What  We’ll look at methods for designing programs, products and services, and in particular, design thinking.
Resources Class slides
Can’t make it to class? You’ll be able to work through the activity in your own time and post the product on your blog for discussion.


Download an audio version (MP3, 52.9 MB)

Activity for online students

Work through the Speed date with design thinking video and complete the activity in your own time. It will take about an hour. You’ll be prompted to post the products of the activity on your blog.

You’ll need to watch the interview with Belinda to complete the activity. Download the interview.

Note where I refer to ‘forum’, you should use your blog.

Upcoming due dates

This week

Nothing due this week! But online students: you’re welcome to post the products of the completed design thinking activity on your blogs for discussion (not assessment).

Next week

Type What When Where
Assessment Week 6 Reflection Sunday 4 September, 11.59pm Check the Week 6 page for the prompt and post to your blog


Things to read and watch before class

learning-materials-iconHoward, Z. and Davis, K. (2011). From solving puzzles to designing solutions: Integrating design thinking into evidence based practice. Evidence Based Library and Information Practice, 6(4).

Bell, S. J. (2008). Design Thinking. American Libraries, 39(1/2), 44-49.

Schmidt, A. (2010). The user experience. Library Journal, 135(1), 28.

Scupola, A., and Nicolajsen, H. W. (2010). Service innovation in academic libraries: Is there a place for the customers? Library Management, 31(4-5), 304-318. (particularly pages 304-308)

Schachter, D. (2010). Understanding the information user: keeping up-to-date profiles of your main users and challenging your existing products and services will help you increase usage and expand your customer baseInformation Outlook, 14(8), 26-27.

I’ve also made a video overview of a practical process for developing digital literacy programs, which we’ll return to later in the semester, but you might also like to watch it now.

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