Program Review – Gold Coast University Hospital Health Library – JBI training

The GCUH Health Library operates from with Queensland Health’s Gold Coast Hospital Services at Southport and Robina.  The mission of the library is to facilitate access to high quality information and customer service .. in information discovery, retrieval and management … deliver(ing) responsive and innovation services and resources in support of patient care, research, management…” for GCUH Health Service health professionals and students.

Within this overarching mission, the library  has sought to understand its users’ needs and information seeking behaviours through qualitative and quantitative analysis, including a consultative process with users, non-users, industry professionals and other stakeholders.  This aligns with a model recommended by Joanna Ludbrooke.    The library offers a suite of  regular short lunch-time programs to GCUH staff and students [patrons] designed to develop their navigation skills facilitating access to relevant information from any of the databases available online at any time.   In particular, nursing staff regularly refer to the Joanna Briggs Institute [JBI] database  in the course of their duty.  Therefore, their ability to quickly access information is essential, as it is can be critical to patient care.

The Joanna Briggs Institute database provides information to nursing staff and is designed to guide nurses to identify the issue, test their diagnosis, administer appropriate interventions at the point of care.   The two publication types most used are firstly, the evidence summaries based on structured searches of litérature and evidence-based health care databases and secondly, évidence based recommended practices providing the best available évidence including an equipment list, a recommended practice, OHS provisions and an évidence summary where available.

The éducation program for patrons was designed to run for approximately 20 minutes at 12.10 and again at 1.10 to fit with patrons’ regular lunch breaks.  The format of the program was an overview of the system, the main features, the popular publication types and the expected results from the program.  The research librarians created a PowerPoint présentation using screen captures and call-outs to indicate the preferred méthod of navigation.  The dedicated area within the library was set up with comfortable seating, side tables for note-taking and a projection screen connecter to a laptop.

A pre-run of the présentation ensured there were no technical glitches.    From my perspective with no health industry expérience and limited health library experience, the présentation logically and simply explained the pathways within the program for the benefit of any new users.

However, despite the well-planned structure of the program which had content, context, relevance, currency and relativity – busy hospital staff and health professionals did not attend.  Short lunch breaks are not long enough to include a serving of professional development,  as well as a deserved meal break.

Perhaps the library could consider delivering the présentations to staff rooms closer to clinics or wards so that patrons could benefit from their sharing of knowledge and information.  They could also trial social media as a means of communication.  However I believe that the major barrier to the ongoing délivery of this excellent program is dépendent on commitment and support of the parent organisation to give patrons more time to  take advantage of the librarians’ expertise and willingness to co-ordinate instructive sessions.

A further initiative of the GCUHH Library program was the issue of a Quality Scale Survey, enabling them to measure the success of the program and inviting comments about future programs.   The survey focussed on outcomes for the user asking questions about content, basis and navigation of JBI, ability to access JBI, available reports, understanding of advanced searching and overall satisfaction with JBI.   Unfortunately with the lack of patronage all of this excellent planning did not déliver results at this time.

Who, how, what and why intro

I’m a life-long learner with a belief that education (and information) leads to greater tolerance and understanding across the world.  I confess I’m quirky, coming from a traditional conservative background, I’ve always pushed the boundaries a bit and have tried to follow my dreams and passions whenever I could.   My partner, three girls, two boys and a dog make my family circle complete.  We love to get together whenever we can and we all enjoy the great outdoors, but most especially the beach at Byron Bay.

Making it all work – uni, work, home time, ‘my’ time – takes a little organising but I do try to  have just a bit of equilibrium in my life.  I like to walk, entertain, listen to live music, see live theatre and I love travel, either locally, nationally or overseas.  My travel bug started with long car trips and light aircraft travel in western Queensland and New South Wales.  Years (and thousands of kilometres) later, I still have wanderlust. If I can’t go there, then I enjoy movies about travel, destinations, geography and natural history.  I’m still trying to master photobooks and paperless record keeping for everything, but I just can’t throw away all those original artefacts that my artistic family create.  When I finish my Masters, I keep telling myself.

Where I’m up to…

As a final semester student of Masters in IT – Library and Information Sciences – I am happy that I will finish the course this semester, understanding so much more about information management and emerging technologies.  The road has been a little rocky along the way as I have sometimes been overwhelmed with the deluge of information and technology delivered via the units.  However – I am still here, learning through a collaborative workspace (that totally freaked me out to begin with) and accepting that it’s only through experiment, making mistakes, and more exploring that I continue to build on my knowledge base and pack a few more tools in the toolkit.

Where I’ve been before…

My diverse work experience includes everything from basic admin to executive assistance, to flight attendant, retail manager, legal practice management, parliamentary services and 10+ years in school libraries.   I have used information organisation and information management in all of these positions, from colour coding filing systems to complex customer relationship management systems and implementation and integration of databases.

Where I want to go…

I see myself as an information manager more so than a librarian – but the line is blurred, as I think that  ‘library’ skills are synchronous with ‘information management’ skills.  My fieldwork placement at Helensvale Library proved to be an eye-opener to the diversity of community engagement offered by the library.   From toddler rhyme times to one on one sessions assisting patrons in the use of mobile devices there was a full spectrum of community engagement offered far and beyond literature loans in many formats.  Making a contribution to guiding self-learning and self-education in an informal environment is really appealing to me.  I’d like to work within a team of people who aim to make a difference for people who might not otherwise have the opportunity to learn.

Optimising optimism…

That would have to be either my Pollyanna attitude or my completely ridiculous sense of humour.  Old-fashioned as it may seem, there really always is a bright side. (My thanks go to Monty Python for bringing this perspective more up to date).  I think that the ability to keep looking at an issue from different perspectives and remaining optimistic really add to my cope-ability and dogged determination to keep going to reach my goals.

Superpower on show…

Apparently I am a natural networker, gathering information and delivering it to the right people at the right time.  Does this mean that I also talk a lot?  Perhaps it does – but maybe it also means that people see me as a good listener and communicator.  So I guess if that’s my superpower that shines brightest, then I’m very happy with that.

My ideal superpower…

I agree with Kate – teleportation would be the best – commuting from the Gold Coast is so time-consuming and tiring.  Having the ability to complete mundane tasks like laundry and cleaning at the push of a button so I had more ‘people’ time would be great. So my ideal superpower seems to shape to being able to create more time to be where I want to be, doing the things I love to do.