The GCUH Health Library operates from with Queensland Health’s Gold Coast Hospital Services at Southport and Robina. The mission of the library is to facilitate access to high quality information and customer service .. in information discovery, retrieval and management … deliver(ing) responsive and innovation services and resources in support of patient care, research, management…” for GCUH Health Service health professionals and students.
Within this overarching mission, the library has sought to understand its users’ needs and information seeking behaviours through qualitative and quantitative analysis, including a consultative process with users, non-users, industry professionals and other stakeholders. This aligns with a model recommended by Joanna Ludbrooke. The library offers a suite of regular short lunch-time programs to GCUH staff and students [patrons] designed to develop their navigation skills facilitating access to relevant information from any of the databases available online at any time. In particular, nursing staff regularly refer to the Joanna Briggs Institute [JBI] database in the course of their duty. Therefore, their ability to quickly access information is essential, as it is can be critical to patient care.
The Joanna Briggs Institute database provides information to nursing staff and is designed to guide nurses to identify the issue, test their diagnosis, administer appropriate interventions at the point of care. The two publication types most used are firstly, the evidence summaries based on structured searches of litérature and evidence-based health care databases and secondly, évidence based recommended practices providing the best available évidence including an equipment list, a recommended practice, OHS provisions and an évidence summary where available.
The éducation program for patrons was designed to run for approximately 20 minutes at 12.10 and again at 1.10 to fit with patrons’ regular lunch breaks. The format of the program was an overview of the system, the main features, the popular publication types and the expected results from the program. The research librarians created a PowerPoint présentation using screen captures and call-outs to indicate the preferred méthod of navigation. The dedicated area within the library was set up with comfortable seating, side tables for note-taking and a projection screen connecter to a laptop.
A pre-run of the présentation ensured there were no technical glitches. From my perspective with no health industry expérience and limited health library experience, the présentation logically and simply explained the pathways within the program for the benefit of any new users.
However, despite the well-planned structure of the program which had content, context, relevance, currency and relativity – busy hospital staff and health professionals did not attend. Short lunch breaks are not long enough to include a serving of professional development, as well as a deserved meal break.
Perhaps the library could consider delivering the présentations to staff rooms closer to clinics or wards so that patrons could benefit from their sharing of knowledge and information. They could also trial social media as a means of communication. However I believe that the major barrier to the ongoing délivery of this excellent program is dépendent on commitment and support of the parent organisation to give patrons more time to take advantage of the librarians’ expertise and willingness to co-ordinate instructive sessions.
A further initiative of the GCUHH Library program was the issue of a Quality Scale Survey, enabling them to measure the success of the program and inviting comments about future programs. The survey focussed on outcomes for the user asking questions about content, basis and navigation of JBI, ability to access JBI, available reports, understanding of advanced searching and overall satisfaction with JBI. Unfortunately with the lack of patronage all of this excellent planning did not déliver results at this time.